Frequently Asked Questions
Find answers regarding appointments, accepted insurance, HIPAA privacy, accessibility, and clinic policies at Bristol Primary Care LLC.
At our primary care clinic, patient privacy and data security are of utmost importance to us. We have implemented stringent measures to ensure the confidentiality and protection of patient information: • HIPAA Compliance: Fully compliant with national standards for Protected Health Information (PHI). • Secure Electronic Medical Records (EMR): Certified systems with enterprise-grade encryption. • Restricted Role-Based Access: Only authorized clinical personnel have access to patient charts. • Staff Training & Confidentiality Agreements: Mandatory privacy education for all team members. • Physical Facility Security: Restricted physical access to records rooms and clinical areas. • Data Encryption & Routine Backups: Encrypted data storage and regular backups.
We accept most major insurance plans including Aetna, Anthem Blue Cross Blue Shield, CarePartners/Tufts, Cigna, ConnectiCare, CT Medicaid, Harvard Pilgrim, Health New England, Traditional Medicare, MultiPlan, UnitedHealthcare, WellCare, and Medicare Advantage plans (Aetna, UnitedHealthcare, Anthem). Our billing team coordinates directly with your insurer to ensure a smooth claims process.
You can reach our Bristol office easily through: Phone at (860) 261-5217 during regular office hours (Monday - Thursday, 9:00 AM - 5:00 PM), or Email at bpc665@gmail.com. We respond promptly to all non-emergency scheduling, insurance, and medical records questions.
Yes! Our clinic is 100% ADA wheelchair accessible with ground-level access, entrance ramps, wide doorways, and spacious examination suites designed for comfortable navigation.
Yes, Bristol Primary Care LLC provides ample, free, dedicated on-site parking directly in front of our building (665 Terryville Ave Unit 2) for a convenient, hassle-free visit.
Please arrive 15 minutes early for check-in. Bring your physical Insurance Card (front & back), a form of Identification, Co-Payment / Deductible payment method (cash, check, or card), a complete list of current medications and supplements, and any prior medical records if available. You can also download registration paperwork beforehand from our Forms section.
An annual wellness exam is a preventive service covered once per calendar year by most insurers to detect illness early and review risk factors. Note that if you have new or ongoing chronic illnesses evaluated during the same visit, those components and additional lab tests may be billed separately as standard medical care per insurance coding rules.
Bristol Primary Care LLC does not prescribe chronic benzodiazepines or narcotic pain medications. Our medical care emphasizes evidence-based, sustainable disease management and non-narcotic therapeutic options.
We allocate dedicated slots for sick visits within 24 to 48 hours, and same-day in-person appointments are available. Our physicians maintain a flexible schedule dedicating 30-45 minutes per patient so you receive thorough evaluation, on-site diagnostics, and prompt relief.
Our physicians hold hospital privileges across Waterbury Hospital, Hartford HealthCare, and Middlesex Hospital. If you are hospitalized, our physicians coordinate directly with the attending hospitalists and review all discharge summaries prior to your follow-up clinic visit.
Have a Question Not Listed Here?
Our helpful clinic staff is available Monday through Thursday from 9:00 AM to 5:00 PM to assist you.
